Customer Information

Postage

Postage is free on all UK orders. We use Royal Mail Special Delivery and your parcel will require a signature upon receipt.

We also ship Internationally. The cost is £10.

Jewellery Care

To keep your jewellery clean, one of the easiest things you can do, is wash the piece in warm water, using an old toothbrush and washing up liquid. Silver naturally tarnishes over time and rubbing with a silver cloth will remove the tarnish. If the piece has been oxidised then you won't need to do this. The finish will eventually wear away over time, the same with any plated pieces of jewellery. We can always re-plate or re-oxidize the piece for you. To best maintain your jewellery it is worth removing it before going to the gym or wet places such as the shower. Please don't hesitate to get in touch if you would like some more info.

Refunds

We gladly accept returns and exchanges, just contact us within 14 days of delivery. The pieces must be returned within 30 days of delivery. The item must be unworn and in the original condition and packaging. If the item is damaged or used a refund may not be issued. We can also exchange items within 21 days of receipt. Earrings are non-refundable due to hygiene reasons.

We do not refund or exchange Bespoke or Personalised pieces. If you have any concerns please just email us.

Repairs

Our jewellery is designed to be worn and enjoyed but as with any piece of fine jewellery they should be treated with care. If your jewellery needs cleaning, repairs or servicing, just drop us an email and we'll give an assessment.

07920443016

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